LOWE'S APPLIANCE DELIVERY AND INSTALLATION REVIEWS

⭐ Big Box User Review 08/04/2023 Springfield, IL

Well everything went wrong. No customer service.

 

⭐ Big Box User Review 08/04/2023 Louisville, KY

Failed to delivery 2 days in a row. Two wasted days waiting on them. Finally, afer much back and forth with Lowes delivery office in Lousiville, I was told that Lowes refused to deliver to my home due to "racial" comments alledgedly made to them (completly untrue and when asked, they offered no proof of that) and that they "feared for thier driver's saftey" if they cam to my home (despite the fact several deliveries had been made in the past). The real problem is that Lowes subcontracts deliveries to save money and no longer has their own drivers. These delivery subcontractors are not as reliable as actual Lowes drivers. Lowes is a great company, love thier veteran support and I've shopped there for years. Best to shop elswere.

 

⭐⭐ Big Box User Review 08/01/2023 Edgerton, WI

Quick and efficient. However they were very very rude. Began yelling at my husband to the point he called me at work and double checked with me that I indeed did NOT pay for removal of the old appliance. They were demanding at first they were taking a removal. When they put the door on THEN asked if it was ok, and got mad and began yelling in Spanish when asked to reverse the door. I simply politely suggested that future installs they ask prior to already putting the door(s) on which way the owner would like them to swing.

 

⭐ Big Box User Review 07/26/2023 Shepherdsville, KY

The worst experience ever! Showed up at 9:45 pm on Sunday night. Refused to bring in the new washer. Left it outside. I had to call the police to have them removed from my property. I video taped the transaction and it was a hot mess. Lowe’s is losing customers left and right. They don’t seem to care. My husband and I had to carry the washer down the basement stairs and we are older people. Shouldn’t have to do their job. They were supposed to hook up the washer and check it. Never happened. Don’t need to tell you that the washer doesn’t work and that is a whole new set of headaches. Lowe’s has forever lost my business

 

⭐⭐⭐⭐⭐ Big Box User Review 07/24/2023 Elyria, OH

lowes delivery people were the best

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⭐ Big Box User Review 07/23/2023 Elyria, OH

Well everything went wrong. No customer service. No assistance spent 1600 dollars and still have not received my appliances. Will never purchase another appliance from them again. Need a stove will pay more somewhere else.

 

⭐⭐⭐⭐⭐ Big Box User Review 07/21/2023 Sycamore, IL

The best they are truly professionals my old refrigerator was out and new one installed in less than 20 min. How wonderful, will buy from Lowes again. This was the easiest item I purchased from in the store to next day delivery. What a great experience!

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⭐ Big Box User Review 07/20/2023 Fort Collins, CO

XDT who I’m told Lowe’s uses showed up before the delivery window & call it a successful delivery. They called and never left a message, I returned the call one minute after and they never picked up. They are lazy and have no knowledge of what it means to satisfy a customer. For them, it’s job security to come back another day. I had a similar experience with Best Buy delivery contractors. Now I will never step foot in. Best Buy .

 

⭐⭐⭐⭐⭐ Big Box User Review 07/18/2023 Modesto, CA

We just had a new over the range top microwave installed by a pair of delightful young gentlemen. They were very professional, tidy, efficient with the installation and handled the installation with ease. It took them less than an hour to deliver the new microwave, remove the old unit from our home and clean up the small mess they had generated in the process. I typically would handle my own appliance installations but now I wonder if I would ever want to do so again.

 

⭐ Big Box User Review 07/18/2023 Muncie, IN

They delivered my washer and dryer, didn't look for anything to hook up washer or air vent for dryer,so I had to ask my 61 year old mother to come do it. I used for the first time about a week after purchasing and the dryer won't turn on at all, I call Lowe's they tell me they can't come fix it I have to wait for the people who manufacturers the appliance to come do it. This is such bullcrap. U should stand behind the stuff you sell to people or get people that know how to do their jobs

 

⭐ Big Box User Review 07/16/2023 St. Clair, MO

Made 3 major purchases. Washer and Dryer delivered with great service..Bad Experience is with a Dishwasher $867.95 purchased at same time told we had to have the lowes sub contracted installer deliver it and install it or the warranty will not be honored so we said okay. July 11th purchase date. Today July 17, called lowes to find out where our paid appliance was and nothing heard from the INSTALLER so ASSOCIATE Scott j. Does some backtracking to find out the LOWES system had not updated that they had no Installer and they had to reassign the new installer to call us to schedule a day to come. Installer calls and says they will not be here UNTIL AUGUST 1st...AND that's because they are waiting for other customers to have so they don't just come our way for us!WHAT!!!!!.... That's another 2 weeks without our paid appliance. Called lowes to ask for a refund from their store and their response is...OH you have to ask the warehouse for your refund. what!! We paid in the lowes store in Sullivan Missouri ..she says well someone should have told you if it's nit coming from here in our store and from the st louis mo warehouse you have to ask them? We can give you the number!! At this point I'm steaming and very upset and tell her no you need to store refund me nobody told us all this...and she says she is sorry herself lowes is known for this horrible miscommunication.How bad this Franchise has become they do not provide and Corporate numbers to reach out to and most associates admit it's a bad system that is not getting fixed. I thought lowes was such a great place but it's really shady sketchy and take my money but not give me follow up calls..the real kicker now get this a scheduled delivery call was made to us yesterday for a delivery so I sat here 8 hours with no.one showing up..call lowes and it's for the washer and dryer delivery we already got days ago...oh my gosh..1512.00 and we could have taken.it if we were dishonest. It wasn't our dishwasher being brought but another set of washer and dryer...HOW dumb is their system?? No one does a customary call to see what's happening...lowes does not take care of their cistomers...signed.. MINISTER COBLENTZ

 

⭐ Big Box User Review 07/16/2023 Fort Worth, TX

I wouldn’t go through Lowe’s again if they were giving the appliance away for free. Delivered a damaged freezer to me twice and then made me wait a week before refunding my money when I refused to try again.

 

⭐⭐⭐⭐⭐ Big Box User Review 07/15/2023 Plant City, FL

Installers were on time. They worked very quickly and efficiently. They even cleaned the floor where the new washer was being put. Very satisfied with their service.

 

⭐ Big Box User Review 07/13/2023 Seaford, DE

I Read all the bad reviews on Lowes appliance installations after I had made the purchase I was expecting the worse. Two men showed up today 2 hours ahead of their scheduled 4 hour window but did call first. The dreyer was installed within a very short period of time, the old dreyer taken away. Both were very polite and proffesional. Couldnt be more satisfied

 

⭐ Big Box User Review 07/13/2023 Dallas, TX

Ordered an expensive dishwasher. Was told it would be delivered to the site in6 days and they would call for an install time and date.9 days later Lowes says item will be in in two days and they will call us 5 days later to set up an install date. DO NOT buy appliances at Lowe’s. Their after sale service and installation is horrible.

 

⭐ Big Box User Review 07/10/2023 Winnfield, LA

My son bought a slide in range for me and a very nice product. Bought on a Saturday and delivered on Monday. It was a slide in that went into my island. When men came, only one that came in complained it was hard to get old one out and wasn’t sure he could. Other helper stayed outside, he complained entire time. Then said he couldn’t see where plug in was and I was try to show him. He took picture and sent to his boss. Told me he could not install. Stove half way out and in my kitchen. He said where could he put new one. So he just left new one uninstalled in my dining room! My sales experience was great, but this guy and “helper” were at my house less than 20 minutes telling me what they couldn’t do! He never said goodbye, thank you, just got in that Lowe’s truck and left like he was afraid he’d have to work!!! Pitiful excuse for workers. My range was not a cheap one either! Do better Lowes with your delivery men. Courtesy goes a long way even if they can’t do the job. We now have to hire an electrician because my husband has passed away and it’s just me.

 

⭐ Big Box User Review 07/06/2023 Austin, TX

I bought a refrigerator from Lowe's. It was supposed to be delivered on Monday from 12-2 and as you predicted the order was cancelled without anyone telling me. Rescheduled for Thursday 12-2. Today's Thursday and no refrigerator. Now they're saying they will call me tomorrow to reschedule. So I'm going to go into what I call NYC mode and call them every 1/2 hour. It usually works, but very time consuming!

 

⭐ Big Box User Review 07/05/2023 Pearland, TX

We bought a dryer, they were supposed to deliver today. They never showed up, I was on hold for customer service for over 1 1/2 hours only to finally be told that they would need to reschedule for tomorrow. When finally called today by the warehouse they acted like this was my fault and said that they could not deliver until Friday I told them that would not work and they basically said too bad. So they waited until after Customer Service was closed and then once again didn't deliver. Never buying anything there again.

 

⭐ Big Box User Review 06/30/2023 Wake Forest, NC

They never delivered my washing machine. They never contacted me. I finally got a real person on the phone and canceled the order. To this day (almost a month later) I have not received my refund.

 

⭐ Big Box User Review 06/25/2023 Las Vegas, NV

Appliance delivery They give you a day and you have to wait until 8:00 to 10:00 pm to get an automated call telling what four hour window you get for your delivery. It can be as early as 8:00 am up to 8:30 pm. Worse than cable used to be ! It’s all for their convenience and scheduling and the heck with their customer. I have to plan on being home for 12 hours prior to their call. Totally unacceptable!! Never again…

 

⭐ Big Box User Review 06/25/2023 Cresco, NE

First, after being scheduled for weeks, Lowes changed delivery time with less than 24 hours notice. There were no updates sent when finally arrived over 4 hours past the time given and then didn't come with correct parts to install items so were made to set up a new day/time. Could have at least emailed that were running behind so we didn't have to change our plans to have someone there not knowing would be so much later. Will see if rescheduled time goes any better but they better not expect future business from any of us helping with the move knowing how bad this time went! Quite rude

 

⭐ Big Box User Review 06/22/2023 Pilot Knob, MO

The Lowes workers that delivered the washer and dryer failed to install it correctly. The worker broke the washer connector, panicked, running out of the house "call the plumber. Unable to get in touch with the contact for the warehouse. Horrible delivery service.

 

⭐ Big Box User Review 06/21/2023 Greenland, NH

The first day of ordering it took over 2 hours due to computer issues and errors in ringing up due to computer issues. Then install was over two days. They then had to come back for a third day. On the third day the dryer was damaged during install because installers were trying to take shortcuts. Called lowes to get fixed, phone service is atrocious by the way. Said going to replace dryer. A week later and we are having to call to follow up as no news about the issue and I have been unable to do laundry for 3 weeks after having paid quite a bit for a new washer and dryer.

 

⭐ Big Box User Review 06/19/2023 Springfield, MO

If I could give less than one star I would. The only communication I received was the customer service agent reaching out to tell me it would need to be rescheduled. When asked why I was told they attempted to call me twice (a blatant lie as I was looking down at the recent calls on my phone and this was the first call I received from Lowe’s) and was also told the delivery drivers had knocked but no one was home. We had been standing in the house for several hours waiting for them and not once did we see a truck drive by. I told him this and was essentially told the truck was already 15 minutes away and couldn’t turn around for some reason. So because of the incompetence of the delivery drivers I’m without a refrigerator until next weekend. Do yourself a favor and go to Home Depot. It’s cheaper anyway.

 

⭐⭐⭐⭐⭐ Big Box User Review 06/16/2023 Apollo Beach, FL

2 gentlemen delivered my new Whirlpool Washer and Dryer on Monday June 12th. They arrived early and setup both. They were both very nice and verified everything was working properly before they left.

 

⭐ Big Box User Review 06/16/2023 Wantage, NJ

PLEASE READ THIS BEFORE YOU ORDER ANYTHING TO BE DELIVERED FROM LOWES. First, this is directly related to the Butler, NJ store. My order no. is 776735712. I ordered online, which was my first big mistake because every time I spoke with a sales associate I was asked if this was an online order or in-store purchase. So it is my opinion that in-store orders may get a bit more priority. Second, I was called on June 7, 2024 indicating that my dishwasher was ready to be delivered, but my refrigerator was not there. So they postponed delivery to June 9, 2024. June 9 cones and each time I called the store I was put on 45 minute and finally spoke to someone in Deliveries who said they would have Germaine call me. He never did. Then my Lowe’s account online said that delivery would be Monday, June 12. Same thing happened with phone calls. Then online said June 14 delivery. Finally I actually spoke with someone who said to call Thursday that the manager Germaine would be in. Called June 15 at 7:00 am and Germaine said to hold for a minute and I was left on hold for 45 minutes and hung up on. I then physically went to Store and Carol tried to help me and said that Germaine was on lunch (at 2:00 pm) and she spoke with him and said they would definitely deliver Friday June 16. Here it is June 16, no phone call for deliveries so I called the store numerous times asking to speak with Store manager Peter. Each time I was out on hold and hung up on after 40 minutes. Finally I called again and one of the sale associates said to call the delivery company because they were waiting for driver to show up. So I called their dekivery company 646-856-8521 and the nice woman there said that Lowe’s never scheduled my appliances to be delivered. I have never got such a runaround as I have with this company. Never again will I set foot into a Lowe’s nonetheless order anything from them. FYI I gave ordered at least 6 appliances from them in the past years. They are a lying CLOWN SHOW with no regard for time you need to take off of work waiting for a delivery. If I coukdcI would sue them for all the money I list waiting for them to show. I will be contacting BBB with a complaint as well as Corporate to lodge a complaint. BTW when you call the regional number they give you the same run around as do the direct store numbers. You stink LOWES. Home Depot will get my business from now on.

 

⭐ Big Box User Review 06/15/2023 Gastonia, NC

***Thieves and Child Sex Trafficers employed by 3rd Party scum that Lowe's uses!!!!!! Ordered washer online thru Lowe's. They delivered (12/8/2022)damaged. They made my girlfriend uncomfortable so she left the room. Called, and was told they'd contact within 24 hrs. Never did. Called several mores times. Finally several wks later just went and bought another and was there for delivery on 12/23/22. They had to schedule a pickup for 1st washer. On 12/28 they asked if 12/29 was ok. On 12/29 they sent text they were on their way. My girlfriend wouldn't answer door so they texted me. Told them I'd be there in 4min. They picked up washer. I asked if I needed to sign. They said only on deliveries and I was good to go. They were complaining cause it was morning and now they had a washer in the way of their deliveries. So they must have took it home. They tried telling Lowe's they didn't come here. My daughters and I were posting this incident on different sites. Another woman contacted us about a more horrible experience. Her 14 yr old daughter was there when they delivered. She also felt uncomfortable and had to leave the room. They came back and attempted to break in 2 days later. Fortunately the girl saw them before they saw her. I have tried to find the name of this 3rd party company they use here out of Charlotte, NC but no one will say!!!! DO NOT ORDER ANYTHING FROM LOWE'S THAT HAS TO BE DELIVERED. IF YOU DO....MUST HIDE YOUR CHILDREN AND FILM EVERY MOVEMENT!! MAY GOD BE WITH YOU AND YOUR FAMILY!!!!!!!!🙏

 

⭐ Big Box User Review 06/09/2023 Wartrace, TN

1st delivery of a refrigerator had serious damage, they could not leave it, Lowe’s set up another delivery and have waited all day, no delivery

 

⭐ Big Box User Review 06/06/2023 Tupelo, MS

Bought a French door refrigerator that was on promo (but still too expensive) from Lowe's first weekend of June 2023 to replace my current one that failed after only 6 years (shame on Samsung but that's another story). Lowe's Online ad stated delivery by the next day, but when I went to the local Tupelo MS store to look at the display, the helpful salesperson told me there was no way they could do that and scheduled delivery for 3 days later. On the third day, the fridge was brought out for delivery with a large scratch on the door. When I pointed this out, the delivery person told me the only thing I could do is refuse the unit for a refund or a replacement. Having already been without a fridge for several days, I called the store and asked if they could do a rush replacement since it was not my fault the refrigerator was damaged. I was told by the appliance associate that they could exchange the unit, but she couldn't even begin to guess how long it would take to deliver the replacement. What?? As this seemed very unprofessional for one of the major retailers, I called back and spoke with unconcerned store manager who, after putting me on hold for a period, advised they would not deliver the replacement for another 4 days. I had even bought the care plan and everything optional you can buy for this refrigerator, and there was zero customer service or concern for how long we had been waiting when their ad promised a brand new fridge by the NEXT DAY in the first place. Luckily I was referred by a friend to a smaller local dealer who was more than willing to go the extra mile and rush deliver a refrigerator with a trusted name brand and a much better warranty for only slightly more money. Lowe's does not need your money, they do not care about their customers and they are so big they don't worry about losing business. I recommend stay away from Lowe's and shop local!

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⭐⭐⭐⭐⭐ Big Box User Review 06/05/2023 California, MD

We bought a Maytag washing machine at our local Lowe's on May 20, 2023 (transaction #29614150), and it was delivered as scheduled on June 1, 2023. Upon arrival, the two-person delivery crew got right to work. While one came into the house to get the old washer disconnected for removal, the other stayed outside and unpacked the new washer from its box. The two of them carried the old washer out, and brought the new one in and connected it. One of them briefed us on the new machine and started it up to run for a cycle while the other one secured the old machine in the truck. The whole process, from the time they arrived to the time they departed, was completed in just over 30 minutes. We were very impressed with their work ethic, efficiency, thoroughness, and customer friendliness.

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⭐ Big Box User Review 06/01/2023 Jacksonville, FL

Delivery?? Yeah right.. my oven was set to be delivered on Sunday afternoon. I called , and they didn’t even know where it was, but was supposed to be in on Wednesday, and delivered on Thursday…between 12-6 pm. So, I took the day off, I got a phone call at 4:15 today(Thursday) and was told the oven wasn’t on the truck, I asked if they could bring it out and they said not till tomorrow (Friday). I’m waiting on a manager to call me back..

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⭐⭐⭐⭐⭐ Big Box User Review 05/26/2023 Sun City Center, FL

The 2 gentlemen from Market1270@rxo were fantastic. They worked fast, polite, and were carful. Thank you

 

⭐⭐⭐⭐⭐ Big Box User Review 05/25/2023 Tucson, AZ

I purchased a gas range from Lowes and the sales person was very helpful, knowledgeable and professional. The entire shopping experience was great. The delivery was even better than the purchase. The contacted me before arrival time, and were right on time. They couldn't, have been anymore courteous, friendly, and professional. Elvis and his helper (never got his name) delivered, set up, tested, removed my old range, and explained a few things in exactly 20 minutes. Elvis even washed the floor before he installed the range. I wish I could give a higher rating then 5. The both deserved a 10! thank you

 

⭐ Big Box User Review 05/25/2023 Anderson, SC

I ordered a dishwasher online through Lowes and added installation with the order. I have to say I was worried about my decision to do this but I am busy all the time and hate help from salespeople. I had numerous emails and texts about my order and upcoming appt. The guys arrived in the time frame that was stated and got the dishwasher installed. I was not home at the time but a roommate was. The installer called me on the phone numerous times during the process. Overall it was a good experience and I have a beautiful new dishwasher.

 

⭐ Big Box User Review 05/19/2023 Arkadelphia, AR

Lowe’s has the worst third party installation services! 4 times now I’ve had a no call no show on my dishwasher installation. No one knows what the hell is going on and I keep getting the run around. I canceled my order and will be going some place else for a dishwasher. This isn’t great customer service at all and they have lost my business

 

⭐ Big Box User Review 05/19/2023 Hammond, LA

Bought a washer and dryer from Lowe’s on Sunday 5/14/23. Did not have a way to pickup so scheduled a delivery at their earliest convenience. They set it up for Friday 5/19/23 and said they would call with a timeframe on Thursday. Got the call that it would be delivered between 4-8PM on Friday. Removed old washer and dryer Friday morning in anticipation for delivery. Waited for them to come and no show. Called starting at 8:10PM to Lowe’s and could not get anywhere with them. Continued to call until got a rep from them on the phone and he explained that he understood what we were experiencing but it was not Lowe’s problem. We would need to contact the deliver company who was a contractor for Lowe’s. We attempted to contact them but they were closed at 8:45PM when we finally got the information from Lowe’s who they were. We recontacted Lowe’s and was told that there was nothing they could do for us except maybe reschedule for another day. We lost reservations that were made due to waiting the first time and explained that but they couldn’t help us. We have since got ahold of the delivery crew and made arrangements for an extremely late delivery, since we have no washer or dryer and need to wash clothes for scheduled work out of town. I do not recommend using Lowe’s and will never use them again. It will be either a local store or Home Depot from now on. At this point it is 10:25PM and still no delivery. Worse service I have ever seen and no help from Lowe’s. Where is their customer service.

 

⭐⭐⭐⭐⭐ Big Box User Review 05/19/2023 Portland, OR

Refrigerator installers were careful, efficient and really nice guys.

 

⭐ Big Box User Review 05/15/2023 Plymouth, MA

They delivered my washer has issues hooking up. Left water running from drain. They said sorry and left. I could not find the shut off the basement ended up flooding. The plumber could not come for a couple days later because it was on a Saturday we needed to relocate to a hotel. We had no water for four days the plumber ended up costing $700. I have contacted Lowes? numerous times in person and on the telephone and email and still have had no response.

 

⭐⭐⭐⭐⭐ Big Box User Review 05/14/2023 Myrtle Beach, SC

Our delivery team were fast , knowledgeable, friendly and strong. They carried our dryer upstairs and connected it. Made sure it was running properly. Eric Armstrong and Bryant Cobb did an outstanding job. We will definitely use rhem again.

 

⭐ Big Box User Review 05/12/2023 Fort Walton Beach, FL

Ordered a stackable washing machine and had set it up so they would take my old appliance away, giving them $50 to do that, the contractor driving the Lowe’s truck arrived, he did not speak English very well, as soon as he got in to our home, he stated “can’t do” I asked him why not? He stated “contractor “ I asked what do we have to do so that you can install this properly? he just shrugged his shoulders. Spent the next five hours talking to Lowe’s customer service, they told me that we needed some separate adapter, although when I placed the order, I made a call to customer service just to make sure that this would be installed ,and I was told yes. So the next person told me to call the store, and press the number for “new appliance” the phone rang and rang for about 25 minutes, and then was redirected back to customer service, I asked to speak with the store manager, and told him the situation, and he did not understand why it could not be installed , and told me it was probably because of that adapter , and he would add it to our delivery and set up a new date. However, four hours later, we got a callback from the store manager saying that he’s sorry, but they do not stack washing machines. They cannot do it because of liability. I’m not sure how you’re supposed to buy an appliance if it cannot be installed. This is absolutely ridiculous and very poor customer service. My husband is on hospice and cannot lift heavy items. I canceled my order that was over $800, and will have to find someone who can install the order once purchased elsewhere. I was told about four different things, communication is terrible. Everyone at Lowe’s tells you something different, including the managers. Very disappointed with this company and will not be purchasing future items there anymore.

 

⭐ Big Box User Review 05/12/2023 Diamond Bar, CA

Bad experience with this company, went in one day looking for new Appliace for our kitchen(we renovate our kitchen) met with the sell person and specialist appliance sell person, I told them I found a brand that produce the higher BTU of 48” range by the brand of kutch, I bought 4 units from Lowe’s that night. 48” range, 48” hood, dish washer, and under counter microwave and air fryer, all the same brand. The day we check out, cashier itself Dosent know how to ring me up, so they brought a few people to come over and help the cashier to ring me up. Anyway let cut the story short, after order we have to wait for our order at less 3-4 weeks to be arrive( we don’t mind of threat, since our house still renovate and it not ready to install anyway). Our order arrived 1 week early witch they forgot my dishwasher which they didn’t Deliery for me. (So unprofessional) anyway by the time we be able to install all the units it likes a month later( due to the renovation not ready) and found out the range I got didn’t produce enough power it suppose to be, so I contact manufacturer they did the face time call and sent out the technician over and found out that Lowe’s sold me and unit that use with propane but not natural gas, now I turn around call Lowe’s up but seem like they push everything to me as a buyer, they expect me to know the unit itself which I bought the unit from appliances specialist sell rep. Are u kidding me? Took me another 2 weeks and pass my return policy, so Lowe’s turn around said I already pass my 30days return policy, their nothing they can help. I spent over 10k at Lowe’s that night, and I got no help from them what so ever. I stunk with over 6k worst and produce about $500 stove. Now I end up have to spend more money to covert the unit to natural gas and not sure if range will be the same as what it suppose to be or not. Don’t ever buy from Lowe’s, they all unprofessional from top to bottom, rude and push all the responsibility to customer than themself. Very disappoint and hope someone can bring this issue to their upper management.

 

⭐ Big Box User Review 05/11/2023 Charleston, SC

Purchased a washer online. This was delivered with a damaged lid by a third party. I had to work and arranged for the neighbor to let the delivery people into my home. They hooked up the faulty appliance, started an empty load and left it running unattended. My neighbor came over for another reason about four hours later and found the appliance still running, flooding my kitchen. Lowe's has pawned me off to a third party delivery team which subcontracted the work out to some other group. No one is accepting responsibility because no one wants to pay for damages. You have to be able to work two full time jobs to fight this group. Better off renting a truck and hooking the appliance up yourself or buying from a smaller local company. Lowe's doesn't deserve one star, but they have earned one of my select fingers.

 

⭐⭐⭐⭐⭐ Big Box User Review 05/08/2023 Rodgersville, TN

Our delivery men were so courteous and quick. Called that they were on their way and should be here in 30 minutes. They arrived in 17 minutes with huge smiles. The removal of old fridge and installation of new took about 20 minutes. I have purchased a dw, stove and now fridge from Lowes.

 

⭐ Big Box User Review 05/05/2023 Bastrop, TX

We had a Samsung front load washer delivered and were told they would take the old Samsung off the old draw pedestal and put the new washer on that pedestal. They did not. I removed the draw pedestal from the old machine and the 3rd party delivery men left as I took out the last bolt. Called Lowe's on Tuesday, Wednesday, Thursday, and they finally called back on Friday to setup a new team to finish the work. They came out on Monday and said they would not fit together and left. Called and set up another team that did a Great job of putting the Pedestal and new washer together. Why should it take 3 trips and 8 phone calls to get it correctly? Send the "A" group the 1st trip.

 

⭐ Big Box User Review 05/04/2023 Augusta, GA

To start with they said that the delivery would be between 8 and 12 am .they finally showed up at 4:30. Put my dryer in and plugged it in and half ass hooked the vent hose up and said it’s working. The dryer was sticking out 4 inches pass the door. He said that’s all he could do. I told him it wasn’t working if I couldn’t use it, and I was not satisfied, he left. Sorriest service ever

 

⭐ Big Box User Review 05/04/2023 Fort Valley, GA

My new electric range was just delivered. They placed on the floor in my carport and proceeded to leave. They said they place items inside or check to see if they work. I insisted they at least place it inside. I had placed a call a day prior to my delivery. They put on the ticket to place inside and make sure it’s working. I have used Lowes for all of my appliances. This will be the last. Right now I don’t know if the appliance work or not. The oven is sitting in my living room. I will have to get someone to put it in place. If Lowes continue with the third part delivery system they will loose many more customers. I wish I could give a zero.

 

⭐ Big Box User Review 04/27/2023 Everett, WA

This is about their home delivery service. If you're getting lumber and decking boards, don't rely on them to pick the good boards for you. Nearly 60% of the delivered lumber I had to REJECT have them re-try again. I was in a store and noticed damaged decking boards being loaded on a cart for delivery. They were mostly DAMAGED. These guys that put together lumber orders DON'T really CARE about quality. My suggestion is you rent a truck and go to the store and select the lumber and boards yourself.

 

⭐ Big Box User Review 04/23/2023 Monett, MO

Delivery system is terrible. Bought a refrigerator a week ago Friday. Delivery date was scheduled for Sunday. Late Saturday night they called and said they couldn't deliver until Monday due to not having the refrigerator at the warehouse. It is going into our lake house and we're not there during the week. We rescheduled for Saturday between 3 and 7 pm. At 7pm we checked the app and it said we were 2 stops away. At 730 they called and said they were having truck problems and wouldn't be able to deliver. They said they wouldn't be able to deliver until Monday. Told them we couldn't do Monday. Asked why it wouldn't be delivered Sunday. They said the delivery log was full for Sunday. So now we had to reschedule for next Saturday. We'll see.

 

⭐⭐⭐⭐⭐ Big Box User Review 04/22/2023 Maryville, TN

Ricky and Spencer were courteous, professional and very knowledgeable. Couldn't have gotten better delivery and installation men if I hand picked them. Extremely happy with them both, highly recommend them if you need a great delivery team. 5 stars.

 

⭐ Big Box User Review 04/21/2023 Kansas City, Kansas

Did not deliver inside an already insanely large window of 4 hours. No call no show. Took off work to be available.

 

⭐ Big Box User Review 04/21/2023 Keystone Heights, FL

Horrible delivery service. Driver refused to drive down my street alleging he was getting stuck in 'sand'. The road is limestone, not sand. UPS, FedEx, Amazon, tons of other services drive up and down my road all the time. And worse, they are attempting delivery on Friday and the delivery is scheduled for the following Wednesday! These 3rd party delivery services are incompetent, unprofessional, and lazy. Lowe's used to be soo much more reliable. Extremely disappointed.

 

⭐ Big Box User Review 04/17/2023 Grand Rapids, MI

Stayed home because I was told grill would be delivered 12-4. It's now 6:30 - no grill. Was told I have to wait till 8 pm. At this point, I DON"T believe them. Rotten service - no calls - I have to do all the work. Yuck!

 

⭐ Big Box User Review 04/12/2023 Baton Rouge, LA

Only after three (3) appointments whereby nobody showed up and even bothered to call, I was lucky to get a normal installer who showed up in time and installed a dishwasher. The system is dysfunctional, people cannot communicate simple things, and do not care. Very disappointing. If I buy anything at Lowe's it will be something I can take with me, which does not require any delivery and installation.

 

⭐ Big Box User Review 04/11/2023 Mason, OH

Delivery nightmare. 3 attempts to get it right. Man at store did not include the bracket to stack after I requested. Delivery men who could not communicate due to lack of speaking english used phone to translate that they didn't have bracket and warehouse would call. Rescheduled for next day with non-english speaking men who said the other pieces were not present to install. Major miscommunication between delivery and ware house. Came 3rd time for 10 am after call said they would be here between 1-4. Lowes offered 10% discount and it has been 2 weeks and have not received. WiLL NEVER USE LOWE'S AGAIN FOR AN APPLIANCE!!!!!

 

⭐⭐⭐⭐⭐ Big Box User Review 04/06/2023 Cincinnati, OH

Parris S. and his co worker delivered a fridge to a newly built house on the east side of Cincinnati. Both great guys that were super helpful and nice. they even hooked us up by leveling out the fridge.

 

⭐ Big Box User Review 04/06/2023 Littleton, CO

Bought a brand new dishwasher and had it installed from Lowes. From day one it leaked from the door area. After 3 Installation tech visits to truly verify it was leaking, I was informed that "I" Would have to call Whirlpool Warranty department to get it repaired. After calling the store and asking why" I" am now responsible for getting a Brand New dishwasher fixed. The store took no responsibility for selling me a faulty product and would not replace it. I will Never buy from Lowes again.

 

⭐ Big Box User Review 04/04/2023 Sherwood, AR

They were bad really bad paid the $169 for appliance install and take out and the guy looked like some hillbilly couldn’t couldn’t fix it up so he left and so did my appliance use a certified plumber to do your stuff not their install not happy

 

⭐ Big Box User Review 04/04/2023 Longview, TX

Delivery was a horrible night mare !!! I did not know Lowes had their delivery contracted to Retail direct Logistics, who are CROOKS…. THE USELESS 2 delivery idiots could not work together and had no tools or ways to measure door openings??? They damaged my Steel insulated Exterior Front Entrance Door and Storm door. They showed up at my door to deliver a New Maytag Washer & Dryer & Frigidaire Refrigerator. The Delivery Truck had a broken lift to unload these Appliances and did not upload my old appliances that I paid to remove them??? The Appliance Dolly had 1 WHEEL BROKEN and the One idiot tried to go thru the front entrance without help, a useless Appliance Dolly , refused to measure openings & did not remove any handles from refrigerator or doors and pulled thru and DAMAGED FRONT DOORS & Side of New Refrigerator. He then did what he should have first, prepped opening , but by this time all the DAMAGE WAS DONE. NOW IT GETS WORSE, AS THE OTHER DELIVERY IDIOT IS NOW GOT THE 1 wheeled Dolly and he is working alone as the other is trying to finish refrigerator delivery which he NEVER FINISHED???? Idiot #2 comes in with washer & dryer & knocks off Plaster on corner of wall, and thru away the 90 degree elbow supporting the washer discharge water hose and tie wrapped flex hose to cold water faucet and was going to leave the tie wrap sticking up like a SORE THUMB???? I politely asked IDIOT #2 if he would Please cut off the excess from tie wrap and he RESPONDED WITH ( GO GET FUCKED) I left to get my phone to call the Law and the 2 IDIOT DRUG HEADS LEFT WITHOUT FINISHING THERE WORK. TO MAKE MATTERS WORSE LOWES WILL NOT DO ANYTHING AND RETAIL DIRECT LOGISTICS IS NOT COOPERATING???? I am still BATTLING WITH THIS POOR BUSINESS TRANSACTION?????

 

⭐ Big Box User Review 04/01/2023 Atlanta, GA

Paid for installation and haul-away. They ran inside, dropped the stove, and ran out before anyone could stop them. I called the guy on his mobile and he LIED and said we didn't want it installed, even though we already PAID for installation and haul-away. These guys are just crooks.

 

⭐ Big Box User Review 03/31/2023 Orangeburg, SC

Worst experience ever. Had a new Dryer delivered and the guys said it was a $25 charge to plug in. Found out from Lowes that was a lie. And the dryer didnt work when plugged in. So had to order another one. XDT took as picture of my property and left. The driver said no one was home. They didnt even attempt to come down my driveway. I took off work and waited for them all day long. Huge waste of time. They really make Lowes look bad too.

 

⭐ Big Box User Review 03/26/2023 Delavan, IL

Ordered 2 refrigerators and a stove. One refrigerator was for the basement. Told them multiple times at the store to please put it into the notes that 1 refrigerator needs to go the basement. The employee did just that. I watched her type it in. Delivery arrives, came into the house and asked where things were going. We said 1 fridge and stove up here, 2 fridge downstairs. He said we don't do stairs. After a phone call with his manager for delivery. They shut the doors on the truck and left without saying anything. I paid well over 6 grand for those items. Why tell me they will go downstairs when they won't. I paid cash, and now can't get a refund. Have to wait 72 hours for someone higher up to decide how I'm getting my refund. What a bunch of crap. The first delivery we had were cabinets. Asked if they could go around the house. Was told yes they can do that. Delivery came and set my stuff, cabinets, bathroom vanity, shower etc at the very end of my driveway by the road. I will never purchase anything for delivery from them again.

 

⭐ Big Box User Review 03/26/2023 McKinney, TX

I wish I read these comments before placing my order. After 3 re-delivery times, still nothing. I called everyday and everyday there was a different excuse. I finally had enough. I cancelled my order and will go elsewhere.

 

⭐ Big Box User Review 03/26/2023 Flagler Beach, FL

Had our dishwasher installed and could not be happier with the install process. George was great thanks again

 

⭐ Big Box User Review 03/26/2023

Has to be the worse run delivery service. I would rate them lower than the USPS. The window was between 10 and 2 and they cam at 8 am with no phone call or anything. No one was there because this is a new home and no one is living there as of yet. No one to get intouch with. Couldn't even get insomuch with a manager at Lowe's. I will not be buying anything from them again. Will go to a local small business and buy.

 

⭐ Big Box User Review 03/24/2023

Ordered a stackable washer and dryer from Lowe's through customer service because I wanted everything I needed so this would go smoothly. Delivery was on time and the guys were professional. Then the nightmare began. They did not have the rails to connect the dryer so it does not fall off the washer and they also sent the wrong cord to hook up the dryer. Spent hours on the phone waiting for a manager to get this resolved. I finally went to the store to find out the manager was not even in that day. After waiting an hour and half someone finally came to the customer service desk. They exchanged the cord and then ordered the correct part and setup a delivery date. They charged me 270.00 for these parts but the not so nice manager gave me a 70.00 discount for my troubles. I thought this was bit much for this part so I went home and called customer service and filed a complaint. The rep was very professional and help me sort this out. Come to find out they manager ordered a stand for the washer instead of the rails. So the rep cancelled the stand and ordered the correct part which cancelled the delivery. She called the store for me and had someone from the store call me to setup the delivery to come back out and finish the install. This is supposed to be Sunday 3/26/23. We shall see if this actually happens. I will no longer buy anything from Lowe's again. I have never dealt with anything like this in my life. These are the most unprofessional people and only give customers the run around. Don't put yourself thought all of this just avoid Lowe's for any large purchases or for that fact anything from them. They have lost a customer and when the CC is paid off that will be closed as well. Spending over 4 hours in one day to get something resolved is ridiculous. Very unhappy and disappointed!

 

⭐ Big Box User Review 03/24/2023 Estero, FL

This review does not go against anyone at the actual lowes store in estero fl as they were very helpful and great! This has to do with everyone behind the scenes including delivery, customer service, customer relations, installation, etc. We ordered our doors from lowes back in november 2022. Our first problem arose due to every local lowes store being so shoet staffed in the windows and doors dept that we sat around waiting for someone to give us answers for well over 3 hours. Our bank gave us a dead line to get these doors ordered and installed so it had to be done. Then the guy who came out and did the measurements either mixed our measurements up with another home owner or did it entirely wrong. The employee's would sorta look at each other when they found out who would be doing our install commenting how incomplete his work was and how lazy he could be. We asked if we could get someone else and they said what's done is done. Not their fault at all. Policy is policy. Our next issue was delivery. Our doors arrived in poor shape, with chipped paint, scratches on the surface etc. And our biggest issue of all was that we were told our doors would be delivered and installed by February 2023. It is now March going into April (the permit was finally paid LATE on march 9th 2023). We kept calling to get someone to schedule us in to install these doors and we get the same answer: "someone will call you within 2 to 3 days"....and no one calls. A lady called from lowes about a week after my first failed attempt to book an appt. and said "someone from install will call you within 7 days to book an appointment to get your doors installed and on Wednesday I will call back to make sure someone called you back and followed through", but she did not call back either. The last time I called someone transferred me to installation and I spoke to someone named Ira (an older guy with a new jersey or new york accent). He was very rude and short with me. He gave me the same answer I got from the others about the call back in 2 days. I asked if someone was going to actually call because im not getting anywhere with this "we will call you back" option. And all he said was "we will call you back within 2 days" just repeating what I already heard from him avoiding my question entirely and then he hung up. Ive about had it with all this. Our next option is to return the doors and go elsewhere. We paid around $7000 for these 2 doors and on top of all the horrible customer service, our doors arrived chipped, scratched and faded from what looks like sliding when they were in route to be delivered. This will be our last purchase from Lowes and if something isn't done and these doors are still sitting in our garage in the next couple weeks we will be returning them. Worst experience ever! My husband and I in all these years of using this company for our home needs have never been put in such a place where we are left scratching our heads wondering what to do next. As we would love to just get the doors installed and move along we kniw this is obviously challenging for such a large multi billion dollar company like Lowes. They need to start cleaning house of all these rude poor customer service employees and implement a better system. It seems like any other store I would have an issue with would make it their duty and priority to get it handled and figured out. But not lowes. Everything done is contracted out and they risk their name and reputation using these shifty lazy "hire ons" to do their grunt work.

 

⭐⭐⭐⭐⭐ Big Box User Review 03/23/2023 Raleigh, NC

Mike and James were very patient, safely getting the large refrigerator through narrow door ways without scratching fridge or doorways. They also made sure I knew how to use the fridge.

 

⭐⭐⭐⭐⭐ Big Box User Review 03/23/2023 Prescott, AZ

Eric was very courteous. He removed our washer and installed the new washer. He checked the connections for leaks before he left. He was a very nice fellow.

 

⭐ Big Box User Review 03/23/2023 Petoskey, MI

Worst retail lumber experience EVER. Treated poorly, insulted, lied about delivery dates, items wrong, cancelled, rescheduling deliveries without my knowledge or permission, fixed every week, reschedule every week. Nightmare customer service. Nightmare delivery services. Deleting our account. .. with luck Signed, your Local General Contractor

 

⭐ Big Box User Review 03/22/2023 Houston, TX

10 weeks, and there's been nothing but excuses, delays, and wasted time. "rescheduled" 5 times...No show on install. Uzzie at the Atascosita TX store, dropped the ball, and cost Lowes a $6200 appliance order. It's a real clown show. They are awesome at wasting your valuable time, and creating un-necessary frustration.

 

⭐ Big Box User Review 03/20/2023 Bluffton, SC

Lowes delivery is the worst ever, total nightmare

 

⭐ Big Box User Review 03/17/2023 Hinesville, GA

Made a major purchase of Craftsman riding mower. Has 2 year warranty on it. It needs warranty work with faulty alternator or charging of battery and pto switch. The store says it’s up to craftsman. Even though it’s mention in the warranty to go back to the seller. So after endless calls and bot chats the only service center close to us is over 50 miles and a Lowe’s competitor. Take my advise do not by any major purchase from Lowe’s. They have no capacity to stand behind the products they sell.

 

⭐ Big Box User Review 03/15/2023 Louisville, KY

Horrible do not use, we bought a $2000 refrigerator, it took 3 deliveries before they brought one that wasn't damaged, and on the last try they wanted to take doors off one and put them on the other, seriously ? Add to that the delivery guy was RUDE he walked in right past me looked around the house for other doors without even talking to me,

 

⭐ Big Box User Review 03/14/2023 Lebanon, OH

Worst delivery experience ever. VERY unhelpful delivery service, who absolutely screens their calls against you. We ordered a new fridge through Lowes on Friday night. We signed up for Sunday delivery from 12-4. I had not heard from them by 3:45 so I called their delivery company and was told we were on the schedule for Monday from 8 to 8 and they had absolutely no record of us being signed up for Sunday. We were on the phone with them for hours, kept getting passed around from person to person, and got absolutely nowhere. With no way to prove we had actually signed up for Sunday delivery, they basically said there was nothing they could or would do. When they came the next day with the fridge, there was a snafu with the water line that connected to the old fridge, which the Lowes delivery man basically said we were screwed because we were going to get a flood, and they ended up leaving the new fridge and not taking the old one because it was still connected to the water line. A plumber (not Lowes associated) came out, who said we didn't actually have any water issues, and actually helped us hook up the new fridge. We then called Lowes delivery back to schedule a time for them to come pick up the old fridge. I called from the phone whose number was associated with the delivery order - and they disconnected me. Eight. Times. I used a different phone, and got in immediately. They "scheduled" me for a pick up of the old fridge today. But today, after not hearing anything at all from them about the actual time frame, I tried calling the delivery team back on my phone - and they immediately disconnected me again. Called from the different phone line, and again got through immediately. They did not even have us scheduled for the fridge pickup - at all. So we are currently still trying to get ahold of someone who will actually schedule pick up for this old fridge. Never get appliances through Lowes.

 

⭐ Big Box User Review 03/13/2023 Manchester, NJ

3 weeks ago got new GE washer, day one it ripped sides of almost all my towels that my old 22 year old machine never tore ever. It goes on unbalance daily, bangs and does not rinse normally. continues to ruin my stuff tatterins seems and tieing laundry at times, not always but at times in knots wadded together. it is never over loaded usually small to medium and carefully placed. Never told they changed their return policy to 48 hours yes 48 hours had I known wold have had them pick it up second day it ripped my stuff. they have zero customer service, just we are sorry and we will document it. making comlaint to attorney generals office. having GE come out but I am skeptical they will solve this

 

⭐ Big Box User Review 03/12/2023 Petoskey, MI

Worst retail lumber experience EVER. Treated poorly, insulted, lied about delivery dates, items wrong, cancelled, rescheduling deliveries without my knowledge or permission, fixed every week, reschedule every week. Nightmare customer service. Nightmare delivery services. Deleting our account. .. with luck Signed, your Local General Contractor .

 

⭐ Big Box User Review 03/08/2023 Martinsville, IN

worst experience I have ever had, once they get your money they don't give a hoot about you delivery guys were a couple of jerks to put it mildly problems to numerous to mention or have time to commit. rating would be -5 stars if possible. no more lowes for this guy!

 

⭐ Big Box User Review 03/06/2023 Redlands, CA

They lost my $550 order. Their installer did not answer the phone. Finally when I got angry and threatened to cancel the order,theymade an appointment with me for the installation. Just like all democrats, they are not happy until you are not happy. Never again with Lowes. Home Depot is right around the corner.

 

⭐ Big Box User Review 03/06/2023 Moravia, NY

Terrible. Purchased on 2/24 I had a washer and dryer delivered and installed on 2/25. They only installed the washer. The dryer vent hose was the incorrect one despite it being the one sold with the Whirlpool dryer. The delivery people told me to hire a handyman to complete the install when I had the correct part. He didn't tell me what part I needed so off to the store I went. I returned the part and informed customer service of my issue. Customer service was argumentative with me and told me she would tell me how to install the dryer vent hose and sent me to isle 33. In Isle 33 and told me an associate would be with me shrotly. I waited 30 minutes for help, ended up calling the store to let them know that I was still back there. The associate was helpful and reassuring in helping me to get the right part. I went up to the customer service desk and customer service told me I didn't have to purchase it and that the installers would bring it when they came to complete the install. The third party company XDT then called me and told me I needed to go back to the store to purchase what I was just told not to purchase. I was also informed to call them to schedule the installation. I called for about a week to no avail, appointments were scheduled and rescheduled. I then reached the point where XDT told me I was in the 24 hour claim window. That as of 2pm Saturday the installation would have to be completed. It is now Monday 3/6 and I completed the dryer installation myself. I will never again use Lowes. I would have used Home Depot but I thought I was saving myself a little time since Lowes was able to deliver sooner.

 

⭐ Big Box User Review 03/03/2023 Columbia, SC

I bought a new washer and Lowes did not deliver it on Friday,3-3-2023 as promised. I went to the store to try and pick it up and they had no idea where it was. I tried to get a refund and they would not give me my money back until they figure out what happened. I called my credit card company and reported them as FRAUD. I'll get my money back one way or the other

 

⭐ Big Box User Review 03/02/2023 Alton, IL

Well the delivery people came when scheduled but before they brought my refrigerator in the house the guy ask me if I would want to check the small dent out. I went out and discovered 3 obvious dents in the front doors. I refused the delivery and I'll give them a chance to see if its possible to get one to my house undamaged, I'm skeptical. I suspect I'll be going back in the store to get a refund and will have to spin the roulette wheel again. I'd be embarrassed

​

Update: The replacement refrigerator was delivered early this week. No dents this time , guys did a decent job of wrestling the new and old elephant sized fridge's in and out of the house. I did end up getting a discount on the original price for the frustration which getting money back on the deal was a good thing. Would I'd been happier overall if it went down correctly on the first delivery attempt ? Yep !

 

⭐ Big Box User Review 02/28/2023 Kailua-Kona, HI

i bought a wash machine at lowes with a warrenty and paid for delivery and new hoses,they delivered the wash machine didn't have the new hoses,and didn't take the old wash machine,said they would be back the next day that was on a saturday today is wednesday,no one has showed up,no one picks up the phone when I call

 

⭐ Big Box User Review 02/28/2023 Los Angeles, CA

Our fridge went out yesterday morning so we needed to find a replacement quickly. We ordered our fridge from Lowe's because they said they could deliver it the next day, and it was written on all their appliance tags. We waited all day at home because the Lowe's employee told us that it would get here sometime between 7am and 7pm on the 28th (today). Throughout the day we tried to call the number on the receipt (per the instructions on it) to call Lowe's and find out a more exact time, but their service number kept us on hold for about 5 minutes before simply hanging up on us. We called about 7 times and eventually gave up, figuring they would just get here at some point today anyway. It started to get late, so I called them again and was hung up on again, before finally getting someone on the line on the second call. The delivery company then told me that they never deliver the next day and that we had been misinformed. In reality, it would be delivered tomorrow end of day. Not only had Lowe's lied to us about the date of delivery directly (we asked to confirm when we bought the fridge), but we couldn't even reach the people at Lowe's to find this out today. It's unacceptable to give false information about this kind of thing. Perhaps we could've figured something out to save some of the food that remained in our dead fridge. What a waste.

 

⭐ Big Box User Review 02/27/2023 San Diego, CA

I wish I had read these before I purchased!! Bought a matching Frigidaire Kitchen Range and above range Microwave. The Microwave was delivered with no issues. The Range did not show any damage from outside the Box. Inside the rear right corner was smashed in as if the unit was dropped on that corner so hard the adjusting foot was smashed in two pieces. I had them delivered on a Friday so i could get them installed over the weekend. I tried for 3 days to call the Third Party Warehouse and every time I selected the correct #2 option, the line hung up. On Monday, I forced an employee to manually transfer me to the customer services department, and now it is too late to return since 48 Hours had passed. I will never order online or have anything purchased from Lowes's ever delivered to my house again. One should only have items delivered to a local store and then make them inspect it before delivery or pickup. Also, the phone system Lowe's has for customer service is of such bad quality it almost impossible to actually hear the people are trying to help you. Nothing against the folks doing the job, but, the Lowe's Company is not doing them any favors when customers literally have get louder so that the customer (who never has issues hearing any other person or service person) can actually communicate with the Service Rep. They have the worst customer service system ever. Do yourself a favor and never order online from Lowe's. Your mental sanity will thank you!!!